Steve Wake's presentation at IPM EVA, from Jack Ricchiuto's site.
- Weighted expectations - the relative importance of each expected outcome from the work effort.
- Delivery of Expectations - do those expected deliverables actually show up?
- Clarity of expectations - the mutual understanding of what "done" looks like in units of measure meaningful to the decision makers - on both side of the outcome - the provider and the consumer.
- Usefulness of feedback - with the shared outcomes and the shared accountability, was the feedback through out the processes that increased the probability of success.
The units of measure are fractional percentages of the idea - undefined of course - but an ordinal measures agreed to by the participants.
This approach to trust is much different than the personal trust commonly found in the project management soft skills presentations. This approach to trust is can I trust you to do what we agreed you would do, by having creating a mutual accountability for the shared outcome?
In simpler terms, as a member of the project team, can we count on you to do what is needed and what you agreed to do to increase the probability of success?
This is the inverse of those soft skills approaches. Members of the team start with the ability to produce value - increase probability of sucess - and then we can move to the personal interaction conversation. The soft skills approach leaves open the question can you get the job done? This approach starts with that answer and then moves can we built further on our personal relationship, now that everyone trusts you to get the job done.
This is harsher than the soft skills approach, but in the end the project recipient is really not that interested in much beyond getting the job done.