He's never met a deadline he couldn't miss
...was the phrase of the day in our morning brief.
The concept of deadline is foreign to many project members. Defining what done looks like requires that deadlines be established for delivering on the ""done" items. The challenge is to define those deadlines in a manner that allows the project team to commit to these deadlines.
There are several approaches to making these commitments, but the best approach is defined by Hal Macomber's Reforming Project Management