Michiko Diby referenced a GAO (Government Accountability Office) report titled Business Process Reengineering Assessment Guide. This report, written in 1997 rings true today for any re-engineering for for that matter any IT enterprise project.
A quick (generic) summary
Assessing the decision to pursue a process improvement project
- Has the business reassessed its mission and strategic goals?
- Has the business identified performance problems and set improvement goals?
- Should the business proceed with process improvements?
Assessing the improved process' development
- Is this project properly managed?
- Has the develop team analyzed the target process and developed credible alternatives?
- Is there a credible business case for proceeding with the process improvement?
Assessing the project implementation and the results
- Is the business following the implementation plan?
- is management addressing all the change management issues?
- Is the new process achieving the desired results?
