“Everything has been said before, but since nobody listens we have to keep going back and beginning all over again.” — Andre Gide 1869–1951
It worth repeating, Rudyard Kipling’s Six Trusted Friends
- What – to do?
- When – to do it?
- Where – is it appropriate to do it?
- Who – should do it?
- How – to do it?
- Why – should we do it?
If you're looking for a set of phrases useful for all project work, these are them. Ask them, repeat them, don't take I don't know for an answer.