The impression that "our problems are different," is a common disease that afflicts management to work over. They are different, to be sure, but the principles that will help improve the quality of product and service are universal in nature - W. Edwards Deming
So when we hear some new and controversial conjecture is the solution to the smell of dysfunction, ask for tangible, testable, verifiable evidence that this new approach is not a solution looking for a problem to solve.
